Privacy Policy

1. Introduction

roominest ("we", "us", or "our") respects your privacy and is committed to protecting any information you share with us. This Policy applies to all information collected through our website, related platforms, and any associated services, sales, marketing, or events (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read and understood this Policy. If you do not agree with the terms described here, please discontinue use of the Services.

2. Information We Collect

We may collect the following categories of information:

• Information you provide directly — such as your name, email address, phone number, and any details submitted through contact forms, account registration, or correspondence with us.
• Automatically collected information — such as IP address, browser type, device identifiers, pages visited, and timestamps, gathered through cookies and similar technologies.
• Information from third parties — where permitted, we may supplement the information we hold with data obtained from publicly available sources or service providers.

3. How We Use Your Information

We use collected information for purposes including:

• Providing, operating, and maintaining our Services;
• Responding to inquiries submitted through our contact or account opening forms;
• Improving, personalising, and expanding our website and offerings;
• Communicating with you about updates, service notices, or administrative matters;
• Detecting, preventing, and addressing fraud, security issues, or technical problems;
• Complying with applicable legal and regulatory obligations.

4. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies to enhance user experience, analyse site usage, and support functionality. You can control or disable cookies through your browser settings; however, doing so may affect the availability of certain features.

5. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing personal information, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our Services, balanced against your rights and freedoms.

6. Sharing and Disclosure of Information

We do not sell personal information. We may share information in the following circumstances:

• With service providers who perform functions on our behalf, such as hosting, analytics, or communications support;
• To comply with applicable law, regulation, legal process, or governmental request;
• To protect the rights, property, or safety of roominest, our users, or others;
• In connection with a merger, acquisition, restructuring, or sale of assets, subject to confidentiality obligations.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we take reasonable steps to securely delete or anonymise it.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information from unauthorised access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

If information is transferred across borders, we aim to ensure appropriate safeguards are applied consistent with applicable data protection requirements. By using our Services, you acknowledge that your information may be processed in jurisdictions with differing data protection standards than your own.

10. Your Rights

Depending on your jurisdiction, you may have rights including the ability to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate or incomplete data;
• Request deletion of your personal information, subject to legal exceptions;
• Object to or restrict certain processing activities;
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details provided on our Contact page.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party services you access.

12. Children's Privacy

Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be indicated by a revised "Last updated" date, and continued use of our Services constitutes acceptance of such changes.